RETURN AND REFUND POLICY

By putting in a request through https://www.perfectrunners.co.uk/ you are consenting to the terms beneath. We set these arrangements to guarantee that you are completely mindful of our discount and return techniques and methodology. These arrangements are relevant to homegrown (UK) nations.

We want you to be delighted with your purchase, but we recognize that returns are occasionally necessary. We're here to help, so don't worry!

30 DAY RETURN & REFUND POLICY

We have a 30-day product exchange policy, so you have 30 days after accepting your request to seek a return. We will refund your purchase price or let you exchange the things you purchased from us if you change your mind for any reason, provided that:

• Your item must be in the same state as when you received it in order to be eligible for a return. This means it must be unused, unwashed, and unworn. In addition, it needs to be in its original packing.
• We must have your receipt or other proof of purchase in order to process your return. Prior to returning an item, you might additionally need to show documentation, such as emailing images, that it is damaged.
• After we receive the returned item and verify that it complies with the aforementioned requirements, we will provide you a refund for the purchase amount (less delivery fees and/or discounts) using the original payment method, usually within 5 to 7 business days.
• If there is a problem with your return, you will also let us know why it was refused and why we are unable to give a refund. Usually, this only occurs when we get returned used goods in poor condition.

PRODUCT REFUND AND EXCHANGE POLICY

• All our products are crafted upon order and are therefore non-returnable unless there is a defect.
• In the event that you receive a defective product, we will promptly replace it with an identical item in the exact same specifications. No exceptions will be made.
• Before washing any product, please inspect it thoroughly, as we cannot accept returns for items that have been laundered.
• For a better shopping experience, we recommend carefully reviewing the product details, including sizing guides, before placing your order.

DAMAGED AND WRONG PRODUCTS OR ISSUES

If at all possible, look into your request as soon as you receive it and get in touch with us right away if you receive a damaged or defective and believe it to be inadequate or if you received something that was undesirable so that we may examine the situation and put it right.

Unfortunately, after your item has been dispatched, if you provide the incorrect address, move, or need to change a product variant, we will be unable to assist you or issue a refund.

To return your item, you should contact our mail support@perfectrunners.co.uk
Contingent upon where you reside, the time it might take for your traded item to contact you might shift.

RETURN PROCESS

To start a return, you can contact us at support@perfectrunners.co.uk or call us at +447456281139. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item, please contact us at support@perfectrunners.co.uk or call us at +447456281139.

CANCELLATION 

You may request a cancellation and a full refund within 24 hours of purchase. Cancellations beyond this period may not be guaranteed, as your order may have already been processed.

RESTOCKING FEE AND RETURN SHIPPING FEE

On returns, we don't charge restocking & return shipping fees.

REFUNDS

Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, you will instantly get a refund using your original payment method within 7 to 10 business days. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again then contact
your credit card company because it may take some time before your refund is officially
posted.

Next, contact your bank because there is often some processing time before
a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please Contact us at support@perfectrunners.co.uk

Our Contact Information

Trade Name: Perfect Runners
Support: 24 hours of 7 Days
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +447456281139
Business Email: support@perfectrunners.co.uk
Business Another Email: sales@perfectrunners.co.uk
Physical Address: Suite 48, 3 Fitzroy Place, Finnieston, Glasgow, G3 7RH, Scotland, United Kingdom